Instructional Designer, Customer Education & Enablement

📋 Description

• Design eLearning, videos, interactive activities, and job aids
• Apply adult learning principles to create learner-centered experiences
• Create role-based learning paths for customer personas and employees
• Build certification program with assessments and onboarding curricula
• Partner with Product, Customer Success, and other SMEs
• Use generative AI across the design lifecycle and manage LMS content

🎯 Requirements

• 4+ years instructional design, 2+ years B2B SaaS
• Portfolio of learning experiences for adult learners
• Knowledge of ADDIE/SAM and Kirkpatrick models
• Daily use of AI tools and strong prompting skills
• Video production (Camtasia, Descript), authoring tools (Articulate Rise 360)
• Experience with LMS and certification programs

🎁 Benefits

• Offers equity
• Remote work opportunity