Insurance Customer Care Benefits Advisor

📋 Description

• Answer inbound calls to provide exceptional customer service to consumers
• Respond to inquiries about products and services, processing payments, or performing general
• Protect customers privacy and reassure them with empathy and professionalism
• Take inbound voice contacts from customers whose policy was purchased by from their incumbent
• Provide professional introductions and understanding of the customers policy and provide support to
• Handle Customer requests related to basic policy information, requests for forms (i.e. change

🎯 Requirements

• A minimum of 3-4 CXC/GCE/City and Guilds subjects inclusive of English Language, or a U.S. high
• Must have a valid (not expired) government issued ID, TRN and NIS card
• Must be able to pass a criminal background check and drug test as needed
• Must have flexible availability to work any day and any assigned shift weekly (Weekends and Public
• Must be able to train and / or work onsite at our Red Hills Road site
• 1 year of BPO/customer service experience preferred

🎁 Benefits

• Competitive compensation packages inclusive of base pay, incentives, over-time and shift
• Annual merit increase based on performance
• Paid Training
• Discounts for several corporate and retail partners for services and products once Sutherland ID is
• Excellent training and supervisory support
• Competitive Salary with attractive and attainable PBI structure