Insurance Team Manager (Life & Disability)

📋 Description

• Lead, coach, and develop a team of insurance professionals
• Drive employee engagement, accountability, and a high-performance culture
• Conduct regular performance reviews, coaching sessions, and development discussions
• Serve as a key point of contact for internal and external stakeholders
• Monitor KPIs and identify opportunities to improve efficiency, quality, and productivity
• Develop data-driven action plans and strategies

🎯 Requirements

• Minimum 3 years of experience as a Team Manager or Operations Leader in a contact center or BPO
• Minimum 3 years of experience in Life Insurance and/or Disability Insurance operations
• Minimum 3 years of experience managing Inbound Contact Center teams
• Strong knowledge of Disability products including STD, LTD, FMLA, State Leave Programs
• Proven ability to analyze data, identify trends, and implement performance improvement strategies
• Strong leadership, coaching, and problem-solving skills

🎁 Benefits

• Work with global clients and industry experts
• Drive process improvements and operational innovation
• Gain exposure to cutting-edge technologies and digital solutions
• Build a rewarding leadership career in a fast-growing organization