Intake and Case Management Specialist II

📋 Description

• Conduct intake interviews with prospective clients and collect complete, accurate, and relevant
• Support the progression of cases by maintaining organized and up-to-date records and documentation.
• Receive, review, organize, and maintain client documents according to established processes and
• Request medical records and proactively track outstanding requests, following up as needed to
• Assist with case management activities during non-peak periods to help maintain operational
• Provide professional and empathetic customer service throughout client interactions.

🎯 Requirements

• Previous experience in customer service, intake, case management, administrative support, sales, or
• Strong English proficiency, with excellent written and verbal communication skills.
• Professional and confident phone etiquette.
• Strong organizational skills and the ability to manage multiple priorities.
• Exceptional attention to detail and a commitment to quality assurance.
• Reliable, dependable, and comfortable working independently.

🎁 Benefits

• Compensation of USD $1,142–$1,220 per month.
• 100% remote, home-based position.
• Full-time, long-term career opportunity.
• Paid time off.
• Performance bonuses.
• Parental leave.