Intake Coordinator

📋 Description

• Family Communication and Lead Follow-Up
• Intake Administration and Documentation
• Coordination and Process Management
• Respond to incoming calls and enquiries from families interested in ABA therapy services
• Proactively contact prospective clients, follow up on outstanding leads, and reconnect with
• Explain the intake process and guide parents and caregivers through next steps

🎯 Requirements

• Previous experience in administrative support, customer service, client intake, healthcare
• Strong written and verbal English communication skills
• Confidence handling both inbound and outbound calls, following up with families, and communicating
• Excellent organizational skills and attention to detail
• Proficiency with Microsoft Outlook, CRM systems, digital documentation tools, and general
• Strong time management and problem-solving skills

🎁 Benefits

• Salary: R 23,500 – R 26,000
• Fully remote position, open to candidates based in South Africa
• Working schedule: Monday to Friday, 9:00 AM – 5:00 PM Eastern Standard Time (EST)
• Remote flexibility: Work from home
• Meaningful impact: Contribute to a smoother, more supportive intake experience for families seeking
• Professional development: Build experience in healthcare administration, client coordination