Integration Engineer

📋 Description

• Guide e-commerce customers through the technical integration process, understand their
• Provide technical assistance on REST APIs, integration best practices, and the use of open-source
• Investigate and resolve integration issues, working closely with Customer Success teams and other
• Help customers upload and configure catalog data, including facets, searchable attributes, sorting
• Serve as a technical point of contact, responding promptly to inquiries and explaining technical
• Record customer interactions, recurring issues, and resolutions while improving integration guides

🎯 Requirements

• Demonstrated experience in customer support, technical support, or a similar customer-facing
• Understanding of REST-based web services, APIs, and common integration practices.
• Strong communication and interpersonal skills, with the ability to explain technical information
• Excellent analytical and problem-solving abilities, with a proactive approach to diagnosing issues
• Strong attention to detail and a commitment to providing responsive, high-quality customer support.
• Familiarity with structured data formats such as JSON and CSV, as well as basic search and indexing

🎁 Benefits

• Competitive base salary: $70,000–$90,000 USD, depending on knowledge, skills, experience, and
• Fully remote work: Flexibility to work remotely and choose where you live, subject to applicable
• Supportive team culture: Work alongside talented, empathetic colleagues who encourage professional
• Team offsites: Regular opportunities to connect and collaborate with colleagues in person.
• Unlimited vacation policy: Flexibility to take time off, with a strong encouragement to use at
• Home office support: A work-from-home stipend to help create a productive working environment.