Integration Manager & Technical Support Specialist

📋 Description

• Lead technical merchant onboarding by configuring integrations, payment routing, and payment
• Manage API access and system environments, including issuing API keys and ensuring configurations
• Validate API requests and troubleshoot integration issues using tools such as Postman, identifying
• Investigate transaction incidents by analyzing JSON payloads, SQL queries, system logs, and
• Use monitoring and observability tools such as Grafana to trace transaction errors and investigate
• Replicate and isolate reported bugs to determine whether an issue originates on the merchant side

🎯 Requirements

• You have at least 1 year of experience in L2/L3 technical support or a strong track record as a
• You have hands-on experience working with system logs and monitoring tools and can trace
• You understand client-server architecture, REST APIs, and JSON structures and can apply this
• You are comfortable using Postman to validate API requests, investigate responses, and troubleshoot
• You have strong analytical and problem-solving skills, with the ability to perform root-cause
• You have exceptional attention to detail and understand the importance of precision when managing

🎁 Benefits

• Fully remote work within an agile and international team.
• Competitive salary based on your experience, skills, and individual contribution, with salary
• Career progression opportunities toward senior SRE, product, or engineering roles.
• Significant ownership and direct impact on platform reliability, merchant success, and production
• Opportunity to work at the intersection of fintech, cryptocurrency, payments, APIs, and digital
• Collaborative and transparent working environment that encourages open communication