Intern Customer Support Agent (m/f/x)

📋 Description

• Support customer requests via tickets, email, and other channels.
• Investigate issues, provide solutions, follow up until resolution.
• Collaborate across departments to escalate issues and improve the journey.
• Identify and report technical issues and recurring problems.
• Review feedback and manage online reviews on Trustpilot and app stores.
• Spot trends to improve self-service, chatbots, and communications.

🎯 Requirements

• Experience in customer success or related field.
• Strong organizational skills; manage multiple priorities.
• Detail-oriented in case analysis and follow-ups.
• Team-oriented; cross-department collaboration.
• Problem-solving mindset; identify improvements.
• Ability to work independently while contributing to team goals.
• Fluent in Spanish and English; adapt tone to customers.
• Catalan or other language skills are a bonus.

🎁 Benefits

• Culture supporting development and internal mobility.
• Open-minded team embracing new ideas and perspectives.
• Flexible hybrid work.
• Learning budget and internal trainings.
• Mental health coaching.
• Global and local get-togethers.