International Corporate Contractor - Customer Service Representative I

📋 Description

• Facilitate video and audio intake calls, triaging and routing requests.
• Coordinate on-demand and scheduled language service requests.
• Deliver high-quality interactions meeting call-quality standards.
• Record and track calls, scheduling, client info in internal systems.
• Provide professional, solutions-oriented customer experience.
• Identify opportunities to strengthen client relationships.

🎯 Requirements

• High school diploma or equivalent required.
• Previous customer service experience in a call center preferred.
• Experience with call center software and scheduling tools.
• Strong written and verbal communication; fluent English.
• Proficiency with Microsoft Office (Word/Excel/PowerPoint).
• Reliable high-speed internet for remote work.

🎁 Benefits

• Fully remote work arrangement.
• International corporate contractor position.
• Support for established customers in language-services.
• Dynamic, fast-paced role with skill development.