Invoicing Support Specialist

📋 Description

• Respond quickly to customer requests, either by phone, email or videoconference;
• Provide invoice clarification and guidance on MYLE billing and payment platforms;
• Understand and identify the source of their problem(s), and propose a solution adapted to their
• Collaborate with other team members or departments in resolving tickets;
• Escalate tickets according to their complexity.

🎯 Requirements

• At least 1 year of experience in billing, accounts receivable, or collections;
• Experience with a billing/collections automation platform (e.g., Invoiced) — an asset;
• Experience with Salesforce or another CRM — an asset;
• Comfortable learning and using SaaS solutions and financial applications;
• Comfortable analyzing billing discrepancies and explaining financial information to clients;
• Excellent written and verbal communication skills;

🎁 Benefits

• Remote work and flexibility
• RRSP contribution
• Healthcare insurance from day one
• Paid time off: 3 weeks
• An onboarding program to help you get familiar with our environment and the digital healthcare field
• Internal growth opportunities (promotions, internal mobility)