IP Fac Homecare Specialist

📋 Description

• Fully remote role supporting healthcare order management, billing, and documentation processes
• Manage order-release activities and coordinate with stakeholders to resolve issues
• Review documentation to ensure complete information for release
• Prioritize worklists, recertifications, and reauthorizations to prevent delays
• Collaborate with Sales and cross-functional teams to address operational issues
• Support customers with professional, confidential service while maintaining accuracy

🎯 Requirements

• Education and experience: High School Diploma/GED + 5 years in customer support, call center
• Technical proficiency: Microsoft Office (Outlook, Excel, Word)
• Business systems: Familiarity with ERP or systems like HERO, Oracle, Delair, FileNet, Genesis
• Customer service: Strong interpersonal skills for internal/external stakeholders
• Problem-solving: Strong analytical, independent work with collaboration
• Work authorization: Must be legally authorized to work in the United States; remote within US

🎁 Benefits

• Compensation: $45,360–$62,370 USD
• Healthcare: Medical, dental, vision coverage
• Flexible spending: HSA and dependent care FSA
• Retirement: Retirement benefits
• PTO: Paid time off and leave programs
• Remote work: Fully remote position within the United States