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Lead customer discovery workshops to understand risk, compliance, resilience, and audit challenges
Analyze current-state GRC processes and define future-state risk operating models.
Gather, document, and prioritize business requirements across Risk, Policy & Compliance, TPRM
Translate customer needs into solution requirements and user stories for IRM modules.
Provide process advisory based on industry leading practices (NIST, ISO 27001, COBIT, ISF SOGP
Facilitate alignment between executive risk owners, compliance/audit teams, and technical delivery

4+ years of experience in GRC consulting, risk/compliance transformation, audit, or related fields.
Experience with ServiceNow IRM or other GRC/risk SaaS platforms.
Knowledge of risk and compliance frameworks (NIST CSF, ISO 27001/27002, ISF SOGP, COBIT, DORA).
Experience with operating model redesign and BCM/resilience programs.
Working knowledge of Agile delivery methodologies.
Spanish proficiency for LATAM-facing roles.

IRM Business Process Consultant

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