IT Administrator

📋 Description

• Provide Tier 1/Tier 2 IT support for Windows/macOS devices, peripherals, Microsoft 365
• Troubleshoot hardware, software, operating system, connectivity, and access-related issues for
• Support employee onboarding and offboarding, including laptop setup, account/access provisioning
• Manage user accounts and application access, including password resets, MFA, shared mailboxes
• Maintain IT hardware and asset inventory, coordinate device shipping, replacements, repairs
• Manage IT incidents and service requests through the ticketing system, ensuring timely resolution

🎯 Requirements

• 1 – 3 years of experience in IT support, desktop support, service desk, or IT administration
• Strong experience supporting Windows laptops
• Basic to intermediate macOS support experience
• Experience with Microsoft 365: Outlook, Teams, OneDrive, SharePoint, Office apps
• Experience troubleshooting hardware, software, network, and access issues
• Familiarity with ticketing systems such as ServiceNow, Jira Service Management, Zendesk, or similar