IT Administrator

📋 Description

• Manage IT support requests via ticketing system (Freshservice/JIRA)
• Set up, image, and deploy computers/peripherals for users
• Onboard new hires, ensure tools access and inventory accuracy
• Provide responsive support for common technical issues
• Assist with basic network troubleshooting and hardware setup for events
• Document IT processes and SOPs to streamline operations

🎯 Requirements

• 1–3 years of IT support, Helpdesk, or Level 1/2 IT Administration
• Experience with Windows and Linux operating systems
• Experience with Windows Active Directory and Microsoft 365 Admin Center is a plus
• Familiar with ticketing systems like Freshservice or JIRA
• Strong communication and customer-focused service mindset
• Willingness to travel up to 20% and occasional off-hours support
• A degree in Computer Science, IT, or related field (or equivalent)

🎁 Benefits

• Growth-focused, collaborative IT ops environment
• Opportunity to contribute to IT docs and SOPs
• Work with AvePoint, a global leader in data security and governance
• Empowers you to craft your career and own your future