IT Analyst

📋 Description

• Provide end user support on Mac and Chromebook systems.
• Staff in-person and/or virtual help desks.
• Participate in a team rotation of weekend check-ins, typically involving four hours of weekend work.
• Provide support for international onboarding.
• Develop a deep understanding of Oscar's internal IT functions to efficiently support end users and
• Adhere to established policies and procedures while assisting users, and proactively suggest

🎯 Requirements

• 1+ years of experience supporting Mac users in large environments
• Demonstrating patience in troubleshooting and educating users
• High School Diploma, GED, or equivalent
• Bonus points: Up-to-date on latest tools for environment management
• Excellent interpersonal, written, and oral communication skills
• Familiarity in inventory control and laptop provisioning

🎁 Benefits

• Hourly pay: $22.21 - $29.15 per hour
• Employee benefits
• Monthly vacation accrual at a rate of 15 days per year
• Annual performance bonuses
• Medical, dental, and vision benefits
• 11 paid holidays