IT Analyst

📋 Description

• Function as Internal IT Technical Support handling inbound calls.
• Resolve procedural, information, and technical problems via phone or tickets.
• Maintain audit trail of problems and resolutions using required tools.
• Own IT problems and escalate to ensure timely resolution.
• Follow up with clients to ensure satisfaction and policy adherence.
• Identify systemic issues and suggest process improvements.

🎯 Requirements

• Grad Degree (CS or EE a plus).
• Excellent written and verbal communication skills.
• Clear communication with IT and Non-IT staff via phone, email, or IM.
• Absolute availability and adherence to 24/7 shifts, including weekends.
• Working knowledge of Windows OS and Applications.
• Troubleshooting ability to resolve issues.

🎁 Benefits

• 6+ months experience in international call centers / service desks.
• Trained or certified on technical support related certifications.