IT Analyst

📋 Description

• Join New Era Technology, a global team focused on end-to-end technology solutions.
• Work with internal employees to handle Level 1 technical requests via phone and tickets.
• Operate as part of the internal IT support team to resolve issues and provide user assistance.
• Rotate shifts, including 24/7 coverage, with weekend/night requirements per process.

🎯 Requirements

• Graduate Degree (CS or EE a plus).
• Excellent written and verbal communication skills.
• Ability to communicate clearly with IT and non-IT staff via phone, email, or IM.
• Absolute availability and adherence to assigned work shifts on a 24/7 basis.
• Experience in international call centers / service desks is a plus.
• Trained or certified on technical support related certifications is advantageous.

🎁 Benefits

• Competitive benefits package.
• Continuous training and professional development opportunities.