IT Application Support Engineer

📋 Description

• Working with cross functional teams spread across geographies, within service level agreement in
• Application troubleshooting and ability to coordinate with multiple teams to solve the issues
• IIS troubleshooting & ability to read the event viewer logs from Windows server
• L2 support - diagnosis, investigation, resolution, coordination with business, application owners
• Creation of ticket and tracking through lifecycle
• Co-ordinating with L3 support for application bug/ enhancement requirement

🎯 Requirements

• 2-4 years of Application troubleshooting experience (level 2 support; level 3 escalation) and
• Experience in debugging the apps with API / REST services
• Proven ability to work within service level agreement in order to solve customer issues
• Good knowledge on database manipulation skills (like MSSQL/T-SQL scripts/queries)
• Have good practice on ITIL framework to assist in day-to-day BAU Operations
• Experience in working with cross functional teams spread across geographies

🎁 Benefits

• Stable employment - a company that is a leader in its field
• Package of necessary tools for work - phone, laptop
• Opportunities for development
• Work in an international company
• Work in hybrid mode - 4 days of work from the office each week