Agile Defense, Inc.

End user support, ticket response, resolution, and escalation for apps/SP.
Respond to inquiries from computer users and assist in resolving IT problems. Diagnose computer
Respond to telephone calls and utilize the automated service desk to assist customers with
Diagnose the nature of the problem and walk the customer through the problem-solving steps.
Provide technical guidance in the utilization of computer hardware and software, including
Be proficient in the software and hardware used by the government. Be able to readily provide

🎯 Requirements

High School Diploma / GED.
Must have an active Secret clearance
Must be able to obtain Security+ certification within 6 months of start
Must have at least 2 years of experience in IT or Technical Customer Service

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