IT Customer Service Technician

📋 Description

• End user support, ticket response, resolution, and escalation for apps/SP.
• Respond to inquiries from computer users and assist in resolving IT problems.
• Diagnose computer hardware and software issues.
• Respond to telephone calls and assist customers with computer/software problems.
• Guide customers through problem-solving steps and provide technical guidance.
• Operate and provide technical assistance on desktop, laptop, printers, scanners, and other

🎯 Requirements

• Active Secret clearance is required.
• Must obtain Security+ certification within 6 months of start.
• At least 2 years of IT or Technical Customer Service experience.
• Preferred: IAT Level I (A+ce, Net+ce; Security+ce) certification.
• Experience with Active Directory, Windows 11, SCCM, VPN, VTC, RDP; DoD experience is a plus.
• Excellent customer service, professional demeanor, good communication, able to work with a diverse