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Agile Defense, Inc.

IT Customer Service Technician

On site
Engineering
Added
17 hours ago
Location
Type
Full time
Salary
Salary not provided
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Related skills

customer service technical assistance it support laptops printers

📋 Description

  • PAE FIRES end user support, ticket response, resolution, and escalation.
  • Respond to inquiries from computer users; assist in resolving IT problems.
  • Diagnose computer hardware and software issues.
  • Respond to phone calls; use automated service desk to assist.
  • Guide users in hardware/software installation, operation, troubleshooting.
  • Be proficient with gov't software/hardware; provide guidance.

🎯 Requirements

  • High School Diploma / GED.
  • 2+ years' experience.
  • Excellent Customer Service skills.
  • Professional demeanor and appearance.
  • Good communication skills.
  • Ability to work with a diverse and dynamic team.

🎁 Benefits

  • Not specified in listing.
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