[IT Delivery Center] Senior L2 Support Engineer

📋 Description

• Lead investigation and resolution of complex production issues and customer-reported incidents.
• Handle user access management and data management (importation, update, migration etc.) requests.
• Lead troubleshooting and coordinate with Dev, Infra, and Network teams.
• Working knowledge of ESB (Enterprise Service Bus) or Message Queuing (MSMQ) is an added advantage
• Experience with an observability platform like Grafana for troubleshooting, monitoring and alerting
• Analyse application logs, SQL data, and system behaviour to identify root causes.

🎯 Requirements

• 4-6 years of working experience in L2 production/application support.
• Proficient in writing SQL queries for data analysis and issue investigation.
• Ability to verify and validate data across multiple systems and databases.
• Hands-on experience in converting Excel data into SQL scripts.
• Experience in troubleshooting application errors using logs, SQL queries, and system diagnostics.
• Good understanding of enterprise application architecture and business workflows.

🎁 Benefits

• Full-time permanent position
• Support for your development
• Equal opportunity employer
• Commitment to diversity and inclusion
• Sustainability initiatives