IT Deployment and Support Engineer - LIMS

📋 Description

• Register, classify, route, follow-up and resolve request via e-mail or ticketing system.
• Become an expert in the LIMS Application and functionality and provide training to end users face
• Attend on site deployments to configure LIMS processes alongside laboratory staff
• Work alongside development teams to balance development and configuration
• Diagnose and troubleshoot Application, hardware or Cloud infrastructure problems, researching and
• Maintain accurate records of all support interactions in Eurofins IT Service Management Tool

🎯 Requirements

• Bachelor’s degree (or equivalent) in Computer Science, Engineering, Life Sciences, Biology
• Proven experience in technical support, IT or system engineering role.
• Experience in application troubleshooting
• Experience in troubleshooting Windows 10, 11, networking fundamentals and cloud platforms (AWS
• Experience of Oracle RDBMS and Linux OS.
• Experience with monitoring tools, ticketing systems, and diagnostic utilities

🎁 Benefits

• Stable employment - a company that is a leader in its field.
• Package of necessary tools for work - phone, laptop.
• Opportunities for development.
• Work in an international company.
• Work in hybrid mode - 3 days of work from the office each week