IT Director - IT Service Management and Quality Assurance

📋 Description

• Define and lead the global ITSM strategy, governance model, and continual improvement roadmap.
• Own full ITIL-aligned practice governance across Service Portfolio Management, Incident, Problem
• Enhance the quality and performance of IT services globally.
• Lead BMC Helix platform governance, including roadmap, configuration standards, access controls
• Establish service quality metrics, dashboards, KPIs, and executive reporting for ITSM performance
• Increase CMDB accuracy and service mapping maturity.

🎯 Requirements

• Minimum Bachelor's degree in computer science, Information Systems, Business Administration, or a
• 10+ years of IT leadership experience, including significant ITSM, IT Operations, Service Delivery
• 5+ years of people leadership experience, including global or distributed teams.
• Strong ITIL/ITSM expertise and demonstrated experience owning or improving enterprise ITSM
• Experience with enterprise ITSM platforms; BMC Helix experience is strongly preferred.
• Proven experience with service metrics, SLAs/OLAs, reporting, CMDB/configuration, service

🎁 Benefits

• Support for development (career dev support as stated in the job ad)
• Diversity, equity, and inclusion (equal opportunity)
• Sustainability commitment (carbon neutrality by 2025)