IT Engineer

📋 Description

• Serve as the first IT support contact; triage tickets; resolve Tier 1/2.
• End-user support for macOS/Windows; MDM, Okta, Google Workspace, Slack, Zoom.
• Manage daily ticket queue; SLAs, categorization, escalation to Tier 3/4.
• Support onboarding/offboarding and hardware lifecycle with Senior IT Engineer.
• Identify recurring issues and root causes; drive fixes with IT team.

🎯 Requirements

• 1–3 years IT support or helpdesk experience.
• Familiar with macOS/Windows end-user support.
• Experience with Okta, Google Workspace, Slack, Jira/Confluence, ITSM.
• Ability to write clear, structured technical documentation.
• Comfort using AI assistants (Claude, ChatGPT, Copilot, Gemini).
• Excellent communication; translate tech concepts for non-technical audiences.
• Familiarity with AI governance frameworks and red-teaming.

🎁 Benefits

• Medical, Dental, and Vision Insurance
• Flexible PTO
• 13 paid company holidays annually
• Updater Stock Options
• 401(k) with employer match
• Wellbeing Subsidy