IT Engineer I

📋 Description

• SSO setup for new apps with Okta; troubleshoot SSO issues.
• Support Mac OS fleet with Jamf for security and performance.
• Develop and maintain docs for supported applications.
• Manage lifecycle of user identities: provisioning and deprovisioning.
• Create automated onboarding and offboarding workflows.
• Build policies and scripts via vendor APIs for Google Workspace, Slack, Zendesk.
• Provide ops support: account management, log analysis, troubleshooting.
• Participate in on-call for emergencies per monitoring protocols.
• Ensure systems comply with SOPs and guidelines.
• Establish, configure, test, and maintain OS and SaaS apps.
• Respond rapidly to tech issues to minimize downtime.

🎯 Requirements

• 2+ years IT experience; ≥1 year in user support in a cloud-first IT environment.
• 1+ years in a high-growth SaaS environment.
• Proficiency in Okta IAM.
• 1+ years using Jamf to manage macOS.

🎁 Benefits

• Medical, dental, and vision benefits
• 11 paid holidays and paid parental leave
• 401(k) plan participation
• Life and disability insurance
• Paid wellness time and reimbursements
• Unlimited vacation program and equity grants