IT Engineer II

📋 Description

• Serve as a key point of contact for IT support requests and troubleshoot hardware, software
• Provide timely remote support to employees and ensure issues are resolved with minimal disruption
• Support employee onboarding and offboarding by provisioning and deprovisioning devices, accounts
• Guide employees on IT best practices, security policies, and effective use of workplace technology
• Maintain clear documentation for common issues, troubleshooting procedures, and resolutions
• Manage inventory of laptops, accessories, peripherals, and other IT assets

🎯 Requirements

• 2–5 years of hands-on experience in IT support, IT operations, systems administration, or a similar
• Experience supporting non-technical employees and troubleshooting hardware, software, account, and
• Hands-on familiarity with MDM platforms such as JAMF, Kandji, or Microsoft Intune
• Experience with identity and user administration in Google Workspace, Microsoft 365, Okta
• Working knowledge of networking fundamentals including IP, DNS, VPNs, Wi-Fi, and firewalls
• Experience with device provisioning, asset management, access management, and employee

🎁 Benefits

• Bonus and equity may also be provided for eligible roles