IT Field Service Technician

📋 Description

• Support one or more localized laboratories to provide in-person, on-site support, 2-4 days per week
• Provide remote support to laboratories across North America
• Troubleshoot and resolve customer hardware, software and general network connectivity issues
• Break highly technical concepts down into non-technical language and communicate them to people of
• Must be open-minded and considered a change agent
• Provide hands on/onsite support for various technical challenges

🎯 Requirements

• Minimum 3 years of Desktop Support w/increasing responsibilities
• 1 yr. minimum of Help Desk Support (or equivalent)
• 1 yr. minimum of Knowledge Management
• 1 yr. minimum ServiceNow (or equivalent ITIL Incident tracking)
• Intermediate troubleshooting and repair of Windows OS's (Win10 and Win11)
• Intermediate troubleshooting and repair of hardware, UPS's, installing workstations, onboarding new

🎁 Benefits

• Excellent full-time benefits including comprehensive medical coverage, dental, and vision options
• Life and disability insurance
• 401(k) with company match
• Paid vacation and holidays