IT Help Desk Analyst

📋 Description

• Provide Level 1-2 IT support for macOS, Windows, Linux.
• Handle incidents and requests via Slack, Email, and ServiceNow.
• Maintain end-to-end asset lifecycle and AV/IT setup for events.
• Document troubleshooting steps and time tracking in ServiceNow.
• Escalate complex issues to Level 3 with full context.
• Meet SLA targets for response and resolution times.

🎯 Requirements

• Bachelor's degree in IT/CS or equivalent experience; 2–4 years IT support.
• macOS Tahoe, Windows 11, Linux admin/troubleshooting.
• Google Workspace, Microsoft 365; AD/Azure AD; Intune/JAMF or equivalent.
• ServiceNow and Jira for ticket and asset management.
• Laptop/desktop builds, peripherals, and AV equipment.
• CompTIA A+ or ITIL Foundation preferred.

🎁 Benefits

• Competitive pay and comprehensive benefits package.
• Details at https://careers.toasttab.com/toast-benefits.
• Hybrid-friendly work model; in-office when required.
• Diversity, equity, and inclusion in our culture.
• Flexible schedules and focus on work-life balance.
• Locations page for in-office expectations by region.