IT Help Desk Senior Coordinator

📋 Description

• Manage daily ServiceNow ticket queues to strictly adhere to MTTA/MTTR SLAs across incidents
• Execute end-to-end provisioning, modification, offboarding, and asset recovery across core systems
• Configure, stage, and deploy macOS and Windows laptops using Workspace ONE MDM alongside managing
• Verify device security compliance during support interactions, ensuring active status for ZCC
• Author SOPs and KB documentation, collaborate with L2 teams on root cause analysis for recurring

🎯 Requirements

• Foundational understanding of AI/ML technologies and experience leveraging, securing, or
• 3–6 years of experience in an IT Helpdesk, ServiceDesk, or Technical Support role within a global
• Working knowledge of Okta (MFA, SSPR, policy checks), Active Directory, and governance platforms
• Proficient in troubleshooting macOS and Windows 10/11, with exposure to Workspace ONE (AirWatch) or
• Experience supporting Google Workspace (Gmail, Drive, Calendar), Microsoft 365, Zoom, and password

🎁 Benefits

• Various health plans
• Time off plans for vacation and sick time
• Parental leave options
• Retirement options
• Education reimbursement
• In-office perks, and more!