Serve as the first point of contact for end-users via ticketing system to all employees worldwide
Troubleshoot and resolve basic hardware, software, and network-related issues
Assist with account setups, password resets, and user access requests
Log, track, and document incidents and requests in the IT ticketing system
Escalate complex issues to Level 2/3 support or other specialized teams as needed
Provide guidance to users on standard software, systems, and IT best practices

🎯 Requirements

High school diploma or equivalent (Associate's or Bachelor's degree in IT preferred)
1-2 years of IT support or help desk experience
Basic knowledge of Windows and/or macOS operating systems, Microsoft 365, and common business
Familiarity with networking fundamentals (TCP/IP, DNS, DHCP) is a plus
Excellent customer service orientation
CompTIA A+, ITIL Foundation, or similar certifications are a plus

Apply on employer's website

This employer gathers applications via their own applicant tracking system.

You will be redirected to an external application form.

Share job

Meet JobCopilot: Your Personal AI Job Hunter

Automatically Apply to Engineering Jobs. Just set your preferences and Job Copilot will do the rest — finding, filtering, and applying while you focus on what matters.

Activate JobCopilot