IT Help Desk Technician

📋 Description

• Provide technical support to employees in person, by phone, through email and support tickets, and
• Troubleshoot hardware, software, Microsoft 365, connectivity, printer, and other common technology
• Set up and configure computers, install software, and assist with device imaging, system rebuilds
• Help employees with mobile devices, conference room technology, and audiovisual equipment.
• Assist with user accounts, access requests, and routine Active Directory and Microsoft 365
• Track, prioritize, and document support requests, keep employees informed, and coordinate with

🎯 Requirements

• Foundational knowledge of computer hardware, software, and troubleshooting gained through
• Strong listening and communication skills, with the ability to explain technical information
• A customer-focused approach, patience, and a willingness to help employees with different levels of
• Reliability, attention to detail, and the ability to organize work as priorities change.
• The ability to work independently, ask questions when needed, and collaborate with a team.
• An interest in learning new technologies and developing your IT skills.