IT Helpdesk Analyst

📋 Description

• Manage ticketing system; address IT support requests; align with KPIs
• Support systems: Okta, Google Workspace, Slack, Asana, LastPass
• Maintain and update IT systems/software for optimal performance
• Asset management for users in Argentina (laptops config/shipping)
• Document IT procedures and common issues with resolutions
• Enhance internal AI Chatbot for IT queries to speed problem resolution

🎯 Requirements

• Bachelor's in IT/CS or related field
• 2+ years IT support experience
• Proficient with Google Workspace, Slack, Asana, LastPass; Okta a plus
• Strong IT principles; ability to explain technical concepts clearly
• Excellent problem-solving and analytical skills
• Ability to juggle multiple tasks in a fast-paced environment

🎁 Benefits

• Equal Opportunity Employer; diverse team culture
• Remote work option; compliance and security focus
• Opportunity to work with Power Digital’s Nova ecosystem