IT Helpdesk Support (L1/L2 & IT Operations)

📋 Description

• Provide day-to-day IT support, manage tickets within SLA, diagnose and resolve issues, and ensure
• Support Office 365, SSO, VPN, endpoint security tools, and manage user lifecycle including
• Configure and maintain end-user devices, support onboarding/offboarding, and troubleshoot network
• Perform routine system checks, monitor alerts, ticket queues, and support patching and antivirus
• Manage user access, enforce MFA and password policies, and maintain audit-ready documentation.
• Maintain asset inventory, ensure lifecycle management, and support joiner/mover/leaver processes.

🎯 Requirements

• 1-3 years of experience in IT helpdesk support or Level 1/Level 2 technical support role
• Proficiency with Windows and/or macOS operating systems
• Experience with ticketing systems and IT service management platforms
• Knowledge of Active Directory and user account management
• Strong hardware troubleshooting and diagnostic skills
• Basic understanding of networking concepts and protocols