IT Helpdesk Supporter

📋 Description

• Support stores and head office users on hardware, software, user accounts, connectivity and
• Log, prioritize and follow up incidents, escalating to global IT teams or suppliers when needed
• Constant support of store systems for sales, payments, stock and reporting, including POS and
• Keep the infrastructure running in stores and at head office: servers, PCs, printers, mobile
• Set up the IT infrastructure for new store openings and support relocations and closures
• Handle IT purchasing end to end: quotations, orders, deliveries, renewals, contracts and

🎯 Requirements

• Relevant IT education or equivalent practical experience
• Advanced English proficiency, both written and spoken
• Previous experience in Helpdesk, IT Support, or a similar technical support role; experience in the
• Strong troubleshooting, analytical thinking, and problem-solving skills
• Excellent communication and customer service skills, with a user-oriented approach
• Ability to work effectively in a fast-paced, multi-site environment

🎁 Benefits

• An opportunity to actively shape a newly aligned organization, supported by an experienced central
• An international environment with a Scandinavian-inspired corporate culture based on trust
• A great opportunity to develop and grow professionally and personally
• A workplace that values work-life balance and employee wellbeing
• A range of internal courses and training sessions for personal and professional development