IT Helpdesk Technician

📋 Description

• Provide technical support to clients and end users
• Handle helpdesk calls, tickets, and service requests
• Diagnose and troubleshoot hardware, software, and OS issues
• Communicate technical information clearly and patiently
• Manage multiple support requests and prioritize urgency
• Work shifts within a 24/7/365 support operation

🎯 Requirements

• Interest in IT and technical troubleshooting
• Entry-level technical support or Level 1 helpdesk experience
• Familiarity with Windows and macOS operating systems
• Strong verbal communication skills, especially over the phone
• Excellent customer service and organizational skills
• Willingness to work 40 hours per week on fixed shift

🎁 Benefits

• Fully remote work from home
• Access to 401(k) retirement plan
• Healthcare coverage options
• Dental and vision insurance
• Paid time off for work-life balance
• Professional development and certification reimbursement