IT Infrastructure Service Desk Agent

📋 Description

• Provide 1st line IT support for end users across Europe.
• Troubleshoot and resolve issues related to: Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
• Register, classify, and follow up on tickets using internal processes.
• Escalate complex issues to 2nd line support when needed.
• Contribute to documentation, knowledge base articles, and service catalog improvements.
• Identify and document workarounds and recurring issues.

🎯 Requirements

• Bachelor's degree or comparable education.
• Basic experience in a Service Desk or IT support role (3+ years).
• Strong communication skills in English, French, and Spanish.
• Solid troubleshooting skills, especially with Windows and Microsoft 365.
• Strong customer service mindset and initiative.
• Proactive, can-do attitude.

🎁 Benefits

• Fantastic opportunity to build IT career in a collaborative, multilingual environment.
• Team that values continuous improvement, learning, and knowledge sharing.