Provide 1st line IT support for end users across Europe.
Troubleshoot and resolve issues related to Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
Register, classify, and follow up on tickets using internal processes.
Escalate complex issues to 2nd line support when needed.
Contribute to documentation, knowledge base articles, and service catalog improvements.
Identify and document workarounds and recurring issues.

🎯 Requirements

Bachelor's degree or comparable education
3+ years of experience in a Service Desk or IT support role
Strong communication skills in English, French, and Spanish
Solid troubleshooting skills with Windows and Microsoft 365
Strong customer service mindset and initiative to resolve issues efficiently
Proactive, 'can-do' attitude and ability to thrive in a fast-paced environment

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