IT Intern, IT Support - Winter 2027

📋 Description

• Ticket intake and routing: Review new Freshservice tickets for completeness, apply categories and
• Queue maintenance: Identify unassigned, aging, duplicate, or stalled tickets; follow up with ticket
• Reporting and administrative support: Compile standard reports on ticket volume, backlog, SLA
• Collaborating with people across the department like IT Engineering, Enterprise Systems, IT
• User communication and follow-up: Acknowledge requests, collect missing information using approved

🎯 Requirements

• Confidence: A willingness to take on new challenges, and see them through to completion.
• Humility: You're not afraid to ask "stupid" questions and make mistakes (as long as you learn from
• Curiosity: You look for better ways of doing things, even if everyone seems happy with how they are.
• Teamwork: We work together, and succeed as a team!
• Organization and attention to detail: Keeps ticket information accurate, tracks deadlines, and
• Clear, professional communication: Writes useful ticket notes, asks focused questions, and provides

🎁 Benefits

• Generous PTO policy - 2.08 days per month (1.5 work weeks per 4 month term)
• Company-wide wellness days (1 per quarter)
• Employee-led inclusion and belonging programs and ERGs
• Remote-first environment
• Peer-to-peer recognition through Bonusly
• 1Password University access and learning sessions