IT Kiosk Associate

📋 Description

• Act as the on-site IT kiosk representative supporting daily business operations
• Serve as the primary point of contact for end-user technology support requests
• Log, categorize, prioritize, and monitor incoming IT tickets to ensure timely resolution or
• Troubleshoot and resolve basic hardware, software, connectivity, and system-related issues
• Maintain inventory and oversight of PCs, laptops, and other computing devices
• Update ticketing systems, logs, and databases to ensure accurate documentation and tracking

🎯 Requirements

• Associate degree or higher in Information Technology, Computer Science, or a related field
• Previous experience in a customer service or technical support environment
• Experience supporting PC operating systems, basic networking, and connectivity issues
• Proficiency with Microsoft Office Suite
• Authorization to work in the United States indefinitely without restriction or sponsorship

🎁 Benefits

• Medical, dental, and vision coverage
• Life and disability insurance
• 401(k) with company match
• Paid holidays and paid time off
• Personal days
• Career development opportunities