IT Office Support Engineer

📋 Description

• Primary IT contact for the Boston office; provide L1/L2 support.
• Resolve laptops, workstations, lab gear, AV, and meeting-room issues.
• Roll out endpoint management tooling; maintain asset records.
• Help build scalable IT infrastructure with autonomy and pragmatism.
• Partner with engineers/developers; communicate clearly.
• Travel occasionally to other offices as needed.

🎯 Requirements

• 2+ years in IT support (L1/L2) experience.
• Hands-on Windows, macOS, and Linux (Ubuntu) endpoints.
• MDM/EMM knowledge; JumpCloud, Jamf, or Intune experience.
• Comfort with highly technical users; communicate at their level.
• Proactive problem-solver; align with security standards.
• AV/meeting room systems knowledge across Google Meet, Zoom Rooms, Teams.

🎁 Benefits

• Foundational IT role with engineers building humanoid robots.
• Ownership as IT presence in your office; autonomy.
• Shape IT infra and culture as we scale across North America.
• Collaborate with IT Ops, Cyber, ITSM across London, Boston, Vancouver.
• Competitive salary; growth across endpoint management, AV, IT security; equity.
• US-based health coverage; PTO, sick leave, and holidays; 401(k) with employer match.