IT Operations Administrator

📋 Description

• Own employee technology support from investigation through verified resolution across Slack
• Troubleshoot complex macOS, iOS/iPadOS, browser, connectivity, authentication, and SaaS issues
• Manage the employee technology lifecycle, including onboarding, role changes, leaves of absence
• Coordinate timely account and access changes, device provisioning, replacements, returns, and
• Administer company endpoints through Iru/Kandji, Jamf, or a similar MDM platform; own software
• Own day-to-day administration and operational health of Okta, Google Workspace, Slack, Zoom, and

🎯 Requirements

• 5+ years of experience in IT operations, systems administration, endpoint management, or technical
• Hands-on experience supporting macOS and iOS/iPadOS, including remote troubleshooting and endpoint
• Experience with Iru/Kandji, Jamf, or a comparable MDM platform
• Experience administering Okta, Google Workspace, and other modern SaaS applications, with working
• Ability to troubleshoot across devices, browsers, identity, and integrations
• Experience delivering improvements to IT systems or workflows, including assessing dependencies

🎁 Benefits

• Competitive pay & equity
• Fully remote
• Comprehensive health coverage: Medical, dental & vision
• Paid time off
• 401k plan + matching
• Paid parental leave