IT Operations Administrator

📋 Description

• Serve as first point of escalation for internal IT requests and tickets, triaging and resolving
• Track ticket volume and turnaround, and recommend process improvements.
• Maintain IT knowledge base articles and employee how-to guides.
• Run new-hire onboarding and offboarding, including provisioning and deprovisioning of accounts
• Administer identity and access management, SSO, role-based permissions, and least-privilege access
• Perform periodic user access reviews and remediate findings.

🎯 Requirements

• 2+ years of experience in IT administration, helpdesk, or systems management.
• Hands-on experience with endpoint management, MDM, and identity/access management platforms.
• Experience administering Google Workspace and other SaaS tools.
• Experience supporting onboarding and offboarding and working in a ticketing workflow.
• Strong written and verbal communication skills, with a service-minded approach.
• Ability to work independently and prioritize in a fast-paced, small-team environment.

🎁 Benefits

• Competitive Benefit and Compensation Offerings
• Ongoing Training and Development Opportunities
• Unaccrued, Flexible PTO
• Hybrid: 3-days in office