IT Operations Analyst

📋 Description

• Create a great employee experience through hands-on IT support for employees in our New York City
• Support onboarding and offboarding to keep productivity high and secure offboarding.
• Provide white-glove IT support across levels via Slack, tickets, and in-person interactions.
• Administer and optimize core SaaS platforms (Google Workspace, Okta, Slack, Zoom, MDM like
• Assist with meeting room tech and hybrid A/V for smooth events.
• Troubleshoot apps, laptops, access, peripherals, printers, video conferencing, and networking.

🎯 Requirements

• 3+ years IT support in a fast-paced startup/tech environment.
• Proficiency with identity/access management (Okta), Google Workspace, macOS management.
• Experience with Google Workspace, Okta SSO/MFA, Slack, and other SaaS.
• Scripting or automation experience (Python, Bash, Okta Workflows).
• Strong communication and customer service for senior stakeholders.
• Proactive, employee-first mindset; adaptable in high-growth environments.

🎁 Benefits

• Competitive compensation in USD; equity and bonus as applicable.
• On-site in NYC office with opportunities for automation and process improvements.