IT Operations Analyst II

📋 Description

• Respond to and resolve end-user IT support tickets covering hardware, software, and access requests
• Manage the laptop/device lifecycle: refresh eligibility, new-device deployment, and
• Provision and troubleshoot application access through the identity provider (e.g., Okta), including
• Support onboarding and offboarding for employees and contractors, including device setup and access
• Troubleshoot common issues with collaboration and productivity tools (e.g., Slack, Google
• Support office technology, including conference room AV and video-conferencing equipment

🎯 Requirements

• Experience in an IT helpdesk, service desk, or end-user support role
• Familiarity with identity/SSO platforms (e.g., Okta) from an end-user support perspective
• Experience working in a ticketing system (e.g., Jira, Zendesk, ServiceNow)
• Strong customer service and written communication skills
• Basic hardware troubleshooting on Mac and/or Windows laptops

🎁 Benefits

• 100% employer-paid medical insurance*
• Generous paid time away from work, including paid vacation or flexible/unlimited vacation depending
• RSU stock grants*
• Professional development and training opportunities
• Company virtual happy hours, free food, and fun team-building activities
• Monthly cell phone stipend