IT Operations Helpdesk Administrator

📋 Description

• First responder for employee IT support via helpdesk, tickets, chat.
• Troubleshoot Windows, macOS, and Linux issues.
• Manage user accounts and access via Okta, AD, and Google Workspace.
• Administer SaaS platforms like CrowdStrike, Jira, Slack.
• Handle zero-touch workstation deployment and remote endpoints.
• Monitor systems and security tooling for escalation.

🎯 Requirements

• Strong English, written and verbal; communicate across timezones.
• Experience in helpdesk or IT ops on Windows, macOS, Linux.
• Familiar with identity and access management: Okta, AD, or similar.
• Comfort administering cloud platforms (Google Workspace, Jira, Slack).
• Familiarity with Linux servers and Windows Server.
• Some scripting ability (Bash, Python) or willingness to develop it.

🎁 Benefits

• SSO and provisioning protocols (SAML 2.0, SCIM).
• Endpoint management and zero-touch deployment tools.
• Networking fundamentals, VPNs, and firewall/routing concepts.
• A/V and telecom systems.
• Authorization and privilege management (LDAP/AD binding, least-privilege access).