IT Operations Manager

📋 Description

• Own day-to-day IT operations, including end-user support, device management, and troubleshooting
• Ensure timely resolution of IT issues with strong SLAs and high employee satisfaction
• Manage onboarding and offboarding processes, including provisioning and deprovisioning of systems
• Participate in on-call and after-hours support as needed to respond to critical incidents and
• Administer and optimize core business systems (e.g., Google Workspace, Microsoft Entra, MS Office
• Maintain system reliability, performance, and uptime across all internal tools

🎯 Requirements

• 5–8+ years of experience in IT Operations, IT Support, or Systems Administration
• Experience managing IT in a high-growth, SaaS, or remote-first environment
• Hands-on administrative experience with: Google Workspace, Azure AD, MS 365; Endpoint management
• Strong understanding of IT security best practices and access management
• Strong hands-on knowledge of ISO 27001, SOC 2 Type II, HIPAA, GDPR, PCI DSS, and other globally
• Demonstrated experience maintaining IT controls and supporting internal and external audits