IT Operations Manager

📋 Description

• Lead a distributed IT help desk across multiple time zones.
• Build processes, tooling, and automation to scale support.
• Improve resolution speed and IT support quality.
• Work as a working manager alongside your team.
• Drive automation and self-service to reduce manual toil.
• Evaluate AI-assisted tools to enhance triage and knowledge base.

🎯 Requirements

• 4+ years in IT support or systems administration, with 1-2 years in lead/management.
• Demonstrated experience managing distributed or international teams.
• Hands-on proficiency with ITSM/ticketing platforms.
• Working knowledge of modern enterprise IT stacks.
• Track record of measurable improvements in support metrics (MTTR, SLA, CSAT).
• Experience automating or AI tooling in support; strong cross-time-zone communication.

🎁 Benefits

• Competitive Equity Package
• Comprehensive Benefits Plan