IT Operations Specialist

📋 Description

• Own IT support end-to-end—be the reliable go-to for staff, while turning recurring issues into
• Diagnose and resolve complex cross-platform problems across macOS, Windows, and Linux
• Partner with HR and Security on scalable onboarding and offboarding (access, devices, and lifecycle)
• Administer MDM platforms (e.g. Jamf, Intune)—including BYOD—harden posture, and improve enrollment
• Own patch management: test, validate, and roll out updates safely across the fleet
• Deploy and secure endpoints and SaaS access in a Zero Trust environment—tighten controls without

🎯 Requirements

• Excited about Alpaca’s mission and what we’re building
• 6+ years in IT operations / systems engineering—you’ve owned, hardened, and improved systems, not
• Proven solutions builder: reverse-engineers complex issues, ships durable fixes, and continuously
• Strong across macOS, Windows, and Linux, including device lifecycle
• Hands-on with at least two MDM solutions of the following: Jamf, Kandji, Intune, or comparable
• Proven patch management experience—including testing, validation, and controlled rollout—not just

🎁 Benefits

• Competitive Salary & Stock Options
• Health Benefits
• New Hire Home-Office Setup: One-time USD $500
• Monthly Stipend: USD $150 per month via a Brex Card