IT Operations Support

📋 Description

• Resolve incoming employee technical requests quickly, keep ticket queues clean, and maintain strict
• Categorize, prioritize, and escalate incidents or service requests using standard ITSM frameworks.
• Troubleshoot hardware, software, and connectivity issues across Mac, Windows, and mobile devices.
• Identify recurring technical issues and root causes for basic problem management.
• Oversee zero-touch hardware deployment, enrollment, and asset lifecycle tracking using UEM
• Configure device compliance policies, enforce configuration baselines, and manage patches for all

🎯 Requirements

• 3+ years of experience in IT support, IT operations, or systems administration.
• Hands-on administration experience with Okta, Google Workspace, Slack, and Zoom.
• Proven experience managing Mac and Windows endpoints using MDM/UEM tools such as Iru, Jamf, or
• Basic familiarity with endpoint security tools like CrowdStrike or similar EDR platforms.
• Strong familiarity with ITSM tools (e.g., Jira Service Management, ServiceNow, Freshservice) and
• Ability to work quickly and prioritize effectively in high-urgency situations.